Refund and Return policy.
Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase
Refunds
DOKOS accepts returns only in genuine scenarios where the product is damaged OR on a case by case basis as reviewed by DOKOS support. Please read this document carefully to understand the DOKOS return process.
- Send an email to Support@dokos.in with the subject line “Return <order_id>”. The order_id may be found in your invoice / email confirmation you received when placing the order
- Clearly mention the reason for return. Kindly include pictures/video of the product you are returning showing the damage where possible
- Alternatively, send this message to the official DOKOS contact number and include the images on WhatsApp Only.
- Once the return request is received, DOKOS will schedule a return with the courier partner who will pick up the product from the location to which the order was originally shipped. DOKOS does not accept return pick ups from other locations.
- Kindly return the product in original packaging
- Upon receipt of the item at the warehouse, DOKOS will verify the request and initiate the refund in 2 working days.
- DOKOS will refund you the amount you paid minus any COD processing fees/transaction fees that you were charged. The refund will be made to the original payment method. The bank may take upto 7 working days to process the refund though it might take less in normal circumstances
- If we have any questions, we will reach out to you via Email and try to call you on the mobile number provided while placing the order
- In case of no response, we will wait 10 working days, post we will take a call whether or not to accept the return and refund the amount to original payment method
- If the decision is not accept the return (say because we deem the return to be fraudulent), we will NOT issue a refund and NOT ship the order back
- If we determine any return request to be fraudulent, DOKOS reserves the right to reject the request and blacklist the customer
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@dokos.in.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@dokos.in and send your item to: {physical address}.
SHIPPING POLICY
Where does DOKOS deliver ?
Within India across all Pin codes serviceable by our courier partners. In the unlikely event that your Pin code is not serviceable, we will cancel your order. For prepaid orders, we will refund the paid amount back via the original payment method. We will intimate the cancellation via EMAIL and SMS.
Can you track your DOKOS orders online ?
Yes. When your product is shipped, you will receive an SMS with the tracking id and a tracking link. You may use that to track your orders online.
How does DOKOS deliver your orders ?
DOKOS ships products via a 3rd party courier partner.
How long does DOKOS take to deliver ?
Shipping products within India takes 2-7 Business days in normal circumstances. Orders are normally picked within 48 hours of placing them.
Need help?
Contact us at Support@dokos.in for questions related to refunds and returns.